Dell Launches New Services for Commercial Customers in the Philippines

Posted: March 30, 2011 in Tech
Tags: , ,

Mr. Anil V. Raman, Business Development Manager – Services, Dell India

Dell announced the launch of a new service in the Philippines to offer a comprehensive suite of support and solutions to its partners and customers.  The new Dell ProSupport service will help Dell‘s commercial customers improve efficiencies, reduce IT infrastructure costs, simplify management, and provide unprecedented business response.  Additionally, Dell will also be providing direct basic Next Business Day (NBD) warranty services.  This is the company’s first step to expand its portfolio to offer consistent service levels to customers in the Philippines.

“Today, the computer industry is at a critical inflection point that will redefine the types of products and services customers demand from their technology providers,” said Ricky Lopez, Country Manager for Large Enterprise and Public Sector, Dell.  “With the new services and our strongest-ever product portfolio, Dell is committed to delivering against these requirements and helping our customers put technology strategies in place to help them grow.”

Dell ProSupport Service

The ProSupport Service is a suite of professional support services designed to allow customers to keep their business downtime to a minimum.  The ProSupport portfolio includes:

  • Telephone access 24h each day, 7 day each week (including holidays) to Technical Support Hotline center staffed by senior-level analysts for troubleshooting assistance of hardware and software issues
  • On-site dispatch of technician and/or service parts to customer’s business location for repairs and resolution
  • Remote troubleshooting assistance for common support issues in which Dell technicians connect directly to your system over a secure internet connection to expedite troubleshooting
  • Client operating system and application “Getting Started” assistance associated with common Dell OEM end-user applications such as Norton AntiVirusTM software, Microsoft® Office Software suite, Intuit® Quickbooks® accounting software, Adobe® Photoshop® software and Adobe Acrobat® software. Certain server applications such as Microsoft Small Business Server are also supported
  • Getting-started advice or set-up assistance associated with simple network connectivity (including wireless) for Dell LatitudeTM notebooks, Dell OptiPlexTM desktops, Dell VostroTM desktops and notebooks,  and Dell PrecisionTM mobile workstations and workstations
  • Access to online support forums 24h each day, 7 days each week (including holidays)
  • Access to Global Command Centers, which help manage critical situations in customer environments, monitor all on-site “mission critical” labor dispatches and provide proactive crisis management coordination and communication during events such as natural disasters
  • Case management to help track resolution and escalation of incidents
  • Escalation management to provide a single point of contact for incident management, escalation and status of incidents

“Dell is dedicated to delivering the best computing and user experience to our customers.  By introducing these new services, we hope to provide more value-add and reaffirm our commitment to better serve our customers in the Philippines,” said Lopez.

The Dell ProSupport Service is available only on selected server, storage, desktop and notebook systems.

For more information on Dell’s suite of products and services, please visit: Dell Small and Medium Business Solutions Center or Dell Small Business on Facebook or Dell Service Website

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