Avaya launches IP Office 8.1 Solution for SMEs

Posted: October 5, 2012 in Tech
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Avaya announced the new version of its unified communications (UC) solution for small and mid-sized enterprises (SME). It is the new Avaya IP Office 8.1, which adds innovative capabilities to tap the full potential of next-generation collaboration. This includes new mobility, management and security features—as well as custom-built services—to help SMEs efficiently and securely take advantage of BYOD (“Bring Your Own Device”) environments and advanced mobility.

This will address the challenges being faced SMEs globally on how to improve customer satisfaction, productivity, cost, market penetration, and better integration with partners and customers.

Edgar T. Doctolero, country manager of Avaya Philippines said that to make it easier for the SMEs to avail of its business solution, they partner with the telcos and banks. SMEs can now benefit from the Avaya product, which is being distributed nationwide through its resellers and vendors.

Simple, Secure Mobility. A recent survey reported that 56% of SME workers who use a tablet for work say they bring in their own personal tablet, while 66% say the same for their smartphones. To ensure SMEs have the capabilities required for an evolving work environment, Avaya IP Office 8.1 introducesAvaya Flare Communicator, the advanced mobility app previously only available to large enterprises, is now available to Avaya IP Office SME users on Apple iPad tablets or Windows-based laptops. It enables mobile access to collaboration capabilities such as business-class calling, presence, company directory search, and management of two simultaneous calls while mobile.

Management. New Centralized Management and licensing capabilities eliminate the complexity of overseeing communications for multi-site environments by enabling effective management of several sites from one location. Adjustments to individual sites can be made using a simple administration tool, saving on costs, labor and time.

Security. Enhanced Security Options for Avaya IP Office adds protection against toll fraud, denial of service attacks, and other threats through use of a new SME version of Avaya Session Border Controller—a solution delivering a protective SIP-based firewall. It makes security easy and affordable for SMEs to implement, with advanced capabilities for mobile workers such as the ability to encrypt media and signaling connections without using a VPN for UC.

Avaya IP Office Support Service, the first support service from Avaya for SMEs, provides fast resolution, technical support from experts, and secure remote access. New SSL-VPN capabilities embedded in Avaya IP Office 8.1 help ensure secure delivery of upgrades, patches and Web-based services. Customers are entitled to major upgrades, and Avaya partners can offer it via wholesale or co-delivery models.

Additional IP Office Information:

-IP Office 8.1 can be paired with Avaya’s recently introduced ERS 3500 switches to automate network set-up. One simple command automatically configures the switches and enables IP phones on Avaya IP Office.

-Avaya one-X Mobile® Preferred for IP Office mobility app is now available for iPhone devices (previously announced for Android devices), bringing comprehensive business-class UC features to SME iPhone users.

-Interoperability between Radvision SCOPIA endpoints and IP Office is expected at the end of 2012, offering open, cost-effective and easy-to-use video collaboration.

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